Terms and Conditions
We give you:
- The right of access to your information
- The right to rectification of your information
- The right to erasure of your information
- The right to restrict processing of your information
- The right to data portability should it be required
- The right to object to usage and storage of your information
- Rights in relation to automated decision making and profiling as relevant.
COLLECTING INFORMATION ABOUT YOU
- provide us your personal information and contact details;
- order or purchase Brumby Sunstate products and/or services
- enter your personal information on the Brumby Sunstate website or other Brumby Sunstate -owned properties;
- participate in a Brumby Sunstate competition;
- interact with us through social media (including Facebook and Twitter);
- register on the Brumby Sunstate website/s
- contact us; we may also keep a record of that contact.
- We will only collect additional personal information with your consent.
INFORMATION YOU GIVE TO US
We collect and store all the information you enter yourself into your Account and Email Newsletter Preference centre, including personal information such as your name, addresses, phone number, email address; information about your orders; personal communications with us; and your newsletter preferences.
We collect and store any information you give to us when you contact us through our customer contact channels eg phone, email, chat, contact centre, social media; that is relevant to you or us for the purposes of updating your information, or improving our service to you or offering you new products and services if relevant.
Information from your use of our websites and services
We collect and store information about your usage of our website when you browse and shop with us. This includes technical information such as your browser type; device type; IP address; length of time you are on part of a page, a page and the site, and other technical information.
Information collected and stored from browsing our websites is anonymous unless you are logged into your account and have visited us before, in which case this information is associated with your account by cookies that our servers place on your computer so that we can improve your browsing and shopping experience and offer further service and products to you onsite; by email (unless you have unsubscribed from such services); by retargeting services on other platforms via cookies eg social media; and other online properties not associated with us also via cookies.
We collect and store the above information in server logs and our database.
USING AND DISCLOSING YOUR PERSONAL INFORMATION
Brumby Sunstate purpose in collecting your personal information is to provide you with:
- the ability for you and Brumby Sunstate to complete or progress your order or transaction with us
- information that interests you
- information about events; and
- special offers that are relevant to you
Brumby Sunstate will not use or disclose any of your personal information without your consent, unless:
- required by law;
- Brumby Sunstate believes it necessary to fulfil the above purposes or otherwise to provide you with services or products which you have requested; or
- to protect the rights, property or personal safety of other users of the website, any member of the public or of Brumby Sunstate
In seeking to give you the most worthwhile experience in using the Brumby Sunstate website, your personal information may be used to send you advertisements about products and services that we think you are likely to be interested in.
Brumby Sunstate does not disclose your personal information to advertisers. We use the services of one or more trusted service providers located overseas to use and process personal information for the explicit purpose of fraud detection, transaction processing, or for providing a product or service to you, in accordance with applicable privacy and data protection laws. In order to operate the Brumby Sunstate website, fulfil the purposes set out above or otherwise deliver products or services, Brumby Sunstate will not otherwise disclose your personal information to other companies or third parties without your consent.
WHEN BRUMBY SUNSTATE WILL CONTACT YOU
When you complete a purchase with Brumby Sunstate, you are presented with a comprehensive way to manage what marketing communications you wish to receive – if any – from Brumby Sunstate. Similarly, when you create an account or subscribe to Brumby Sunstate newsletters, your preferences can be managed by you in their entirety.
Types of communications you may receive
- updated information about the Brumby Sunstate website;
- information about our products and services which may interest you; and
- other information about upcoming events – such as discount promotions which may interest you.
- Any communication enabled in the newsletter preferences area in your account
If you are receiving promotional information about Brumby Sunstate and do not wish to receive this information any longer, you may remove your name from our list by visiting the Brumby Sunstate website and updating your newsletter preferences in your account. Please allow up to 3 business days for this request to be processed.
YOU CAN ACCESS THE INFORMATION BRUMBY SUNSTATE KEEPS ABOUT YOU
If at any time you want to know what personal information Brumby Sunstate holds about you, you can log into your Account and view the information you gave us. If you have further questions, you can contact us by phone.
HOW YOU CAN CONTROL THE INFORMATION COLLECTED BY BRUMBY SUNSTATE
These are ways that you can control the information that may be collected and stored about you or your browsing activities.
You can log into your account at any time and edit the information you have entered previously.
Contact our call centre
You can contact our call centre by any of the contact modes we offer to talk to a Customer Service representative about the information we have collected. We will delete information about your account or your entire account, except for information that is relevant to completing an order, or for legal or government purposes.
Your Email Preference Centre
You can log into your Email preference centre in Your Account and manage the types of communications you will receive from us that we have stored. You will receive advices about the status of any open orders until your order/s are complete.
Block or Delete Cookies
You can delete the cookies that our websites and associated services have placed in your browser. You should be aware however that your browsing or shopping experience may be reduced.
Use Incognito or ‘Safe Browsing’ mode in your browser
These modes allow you to browse the web without recording web pages and files in your browser. All cookies get deleted after you’ve closed all of your incognito windows and tabs and your bookmarks and settings are stored until you delete them.
CHANGING AND UPDATING THE INFORMATION BRUMBY SUNSTATE HAS ABOUT YOU
If at any time you wish to change your personal information that is inaccurate or out of date, please contact our Customer Service team through your Message Centre in your account, or by contacting our Customer Service team by email at [email protected] and we will amend your personal information accordingly, or advise you how you can do this yourself within your account.
DELETING THE INFORMATION BRUMBY SUNSTATE HAS ABOUT YOU OR STOPPING ANY FURHTER ADVERTISING MATERIAL OR OTHER COMMUNICATIONS
If you wish to have your personal information deleted, please let Brumby Sunstate know by contacting our customer service team, and we will take all reasonable steps to delete such information unless it must be kept for legal reasons. If you do not wish to receive further advertising, marketing or promotional information from Brumby Sunstate, please log into your account and change your electronic newsletter preferences, or by clicking the Unsubscribe link that is on every electronic marketing or promotional email that Brumby Sunstate sends to you.
To stop any further print direct-mail marketing communications, please contact our customer service team.
Storage and security of your personal information
Brumby Sunstate will do everything reasonable and in its’ power to keep secure the personal information which Brumby Sunstate holds about you. Access to this information is restricted only to Brumby Sunstate employees who have specific authorisation. Brumby Sunstate also continually endeavours to improve security safeguards using the most stringent, industry-accepted online security and internal processes. That said, Brumby Sunstate will not be held responsible for events arising from unauthorised access to your personal information, but will do everything in our power to prevent it as a responsible, high-profile, Australian online retailer.
What to do if you have a problem or question